PRADA
Reimagining the online presence of one of the world’s most iconic luxury brands, merging commerce and storytelling into one coherent digital ecosystem.
TYPE
UXUI PROJECT
TIMELINE
4 MONTH
YEAR
2024
CONTENT
END TO END PROCESS
E-COMMERDCE
WEBSITE
CHALLENGE
Prada’s digital ecosystem — from its e-commerce to its editorial space Pradasphere — needed to evolve to match the brand’s physical experience: sophisticated, timeless, and experimental. The main challenge was to bridge fashion and culture through digital, ensuring that users could discover and purchase effortlessly while engaging with the brand’s stories and collaborations. We set out to define a user-centric experience that maintained Prada’s avant-garde character while improving usability, navigation, and conversion across devices.
DEVELOPMENT
The process started with a comprehensive discovery phase, analyzing: - Existing analytics (conversion funnels, scroll depth, and bounce rates) to identify key friction points. - Competitor benchmarking across the luxury and fashion retail sector. - Stakeholder interviews to align business priorities and brand perception. Remote user interviews and qualitative usability testing to understand expectations and behaviours across different markets. Insights revealed that users associated Prada’s brand with innovation and art but found the site’s structure fragmented — product, editorial and campaign content felt disconnected. From there, we defined key UX objectives: 1. Unify commerce and culture under a single navigational logic. 2. Reduce decision fatigue through simplified filtering and personalization. 3. Ensure a seamless experience across desktop, tablet, and mobile. Workshops were run to define experience principles, information architecture, and customer journey maps, ensuring that the storytelling elements could live harmoniously alongside commercial flows.
SOLUTION
The result is a digital experience that feels like Prada — immersive, architectural, and effortless.
The redesigned platform successfully merged storytelling and shopping, increasing average session time and engagement with editorial content.
Clearer product discovery, simplified filtering, and optimized checkout contributed to improved conversion metrics and user satisfaction. Beyond the numbers, the new design language positioned Prada’s digital ecosystem as a living extension of its creative universe, blending fashion, architecture, and culture in one cohesive experience.